Within SCCM there is a functionality to remote control desktops. Because all the desktops and laptops have a SCCM client installed, it’s the logical way to use this feature. So no extra third party software must be installed/deployed.

On the site server the are two files named: rc.exe and rdpencom.dll Copy these two file to the servicedesk desktops so they can access them. (for Windows 2000 clients use remote.exe)

image

Open the SCCM Management Console and navigate to: Client Agents. Right click on: Remote Tools Client Agent select: Properties.

image

Add the Servicedesk User Group in the security tab.

image

And your done. When the rc.exe is started. Click: File –> Connect. Give the computer name to remote control, wait for acceptance and happy shadowing. Knipogende emoticon

image     image

Q: Howto arrange remote control for the servidesk with the SCCM tools?

A: Copy rc.exe and rdpencom.dll from Site server to servicedesk, give servicedesk group rights to permit remote control.


Jeroen

Read more about Jeroen here

Leave a Reply

Your email address will not be published. Required fields are marked *

Related Posts

StoreFront

Configure StoreFront to default show the “Categories” tab

Note: Tested and designed for StoreFront 3.5.0.23 When installing StoreFront and configure a Receiver for Web (RfW) website you can choose for a default page to show. The options are: Auto, Applications and Desktops. If you Read more…

StoreFront

Nederlandse vertaling X1 StoreFront X1 / Receiver X1 for Web

Onlangs is de nieuwe Receiver for Web X1 als technical preview aan de community gegeven. Zodat iedereen een beetje kan spelen met wat de toekomst ons gaat brengen. In deze Technical Preview zit reeds een Read more…

Uncategorized

Quiet in here.

Hi all readers. I’m sorry that my latest post is from a long long time ago. I have a couple of blogs almost done (80%) but time is not there to finish them 🙁 My Read more…